POLICIES

To assist with organization of schedules for our families and coaches, we have makeup policies in place for all classes. Please read the important points below that we require to operate.

Weather

  • Outside temperature must be no lower than 65 degrees at the time of class to hold lessons as scheduled. Should a cancellation be made due to this uncontrolled weather activity, a complimentary makeup token will automatically be generated

  • Light rain is permissible as children are already wet. However, if there is heavy rain and wind or lightning within a 5 mile radius at the time of class, the class will be cancelled due to uncontrolled weather activity and a complimentary makeup token will automatically be generated. 

  • All weather decisions are determined no earlier than 30 minutes prior to class start unless radar our designated weather radar shows there is no possibility of change at an earlier time. 

Pool

  • Pool temperature is under the liability of the pool owner or renter. Water temperature must be no lower than 82 degrees at the time of class to hold lessons as scheduled. If class is cancelled due to lack of proper heating, the lesson is an unexcused absence. We ask that you please check pool status at least 24 hours prior to class start.

  • Pool chemical balance is under the liability of the pool owner or renter. Water clarity, chlorine and Ph Levels must be at appropriate Florida Pool and Spa regulations at the time of class to hold lessons as scheduled. If class is cancelled due to lack of proper maintenance, the lesson is an unexcused absence. We ask that you please check pool status at least 24 hours prior to class start.

General

  • We do allow one complimentary makeup per session (A or B), for any personal reason

  • If a participant must miss class for an extended time due to medical reasons, additional makeup classes may be generated or a credit may be applied with proper doctor documentation

  • Additional makeup classes are allowed at an $10 additional charge

  • Applying makeup tokens may be made with any open availability and is on first come, first serve basis

  • All make-up tokens must be used within 30 days before expiration

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